At SHOP.DUCKLNG, we strive to provide our customers with the best shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Returns
We offer a 15-day return window starting from the date of purchase. To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition that you received it.

• It must be in the original packaging.

• A valid proof of purchase (receipt or order confirmation) is required.

Please note that certain items, such as personalized or perishable goods, may not be eligible for returns. If you are unsure about your item’s eligibility, feel free to contact us for clarification.

Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected. If approved, the refund will be processed, and the amount will be credited to your original payment method within 7-10 business days.

How to Initiate a Return or Refund
To initiate a return or refund request, please get in touch with our customer support team:

• Email: shop@ducklng.com

• Phone: +92 334 2069666

Our team will guide you through the process and provide the necessary instructions.

Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.

• Original shipping charges are non-refundable.

We reserve the right to deny returns or refunds that do not comply with our policy. For any further assistance, please feel free to reach out to our customer support team.